Privacy Policy

Effective Date: 08/27/2025
Last Updated: 08/27/2025

Elite Grooming Academy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL], enrol in our courses, or interact with us in any way.

1. What Personal Information We Collect

We may collect the following types of information:

Personal Details: Name, date of birth, address, email, phone number.
Course Information: Enrolment details, qualifications, and training records.
Payment Information: Billing address and payment details (processed securely via third-party providers).
Technical Information: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.
Other Information: Any details you voluntarily provide through forms, enquiries, or feedback.

2. How We Collect Personal Information

We collect personal information directly from you when you:

Register or enrol in a course.
Contact us via our website, email, or phone.
Subscribe to our newsletters or marketing updates.
Provide feedback or complete surveys.

We may also collect information indirectly through:

Cookies and website analytics.
Third-party services that support payment processing or course delivery.

3. How We Use Your Personal Information

We use your personal information to:

Provide and manage courses, training, and support.
Process payments and issue receipts.
Communicate updates, special offers, and important course information.
Improve our services, website, and customer experience.
Comply with our legal, regulatory, and reporting obligations.

4. Disclosure of Personal Information

We will not sell or rent your personal information. We may disclose it to:

Service Providers: IT support, payment processors, marketing tools.
Regulators and Government Agencies: As required under Australian law.
Business Transfers: In case of a merger, acquisition, or restructuring.

Where information is shared with third parties overseas (for example, website hosting providers), we will take reasonable steps to ensure they comply with the APPs.

5. Cookies & Analytics

Our website uses cookies to improve your browsing experience, analyse website performance, and provide tailored content. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

7. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out-of-date, incomplete, or misleading.

Requests should be made in writing to info@elitegroomingacademy.com, and we will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Direct Marketing

We may send you information about our courses, events, and services. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at info@elitegroomingacademy.com. We will respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Elite Grooming Academy
Email: info@elitegroomingacademy.com
Phone: 0400 972 293
Address: Unit 5, 1-3 Industrial Rd Oak Flats, NSW 2529